RETURNS AND REFUNDS

Can I cancel my order after placing it?

1

No, since our tees are made to order for each individual customer, we are unable to cancel orders once they have been placed.

What is your return policy?

2

We accept returns within 14 days of delivery, provided the item is in its original form - unworn, unwashed, and with all original tags attached.

How do I initiate a return?

3

To start a return, please contact our customer support team with your order details via sales@thingsyoureallylike.com.au . Further instructions will be provided.

Do you offer exchanges?

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Who covers return shipping costs?

5

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

How long does it take to process a return?

6

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days.

At Things You Really Like, we want you to love your purchase. This Returns & Refunds Policy operates alongside your rights under the Australian Consumer Law (ACL).

1. AUSTRALIAN CONSUMER LAW

Under the ACL, you are entitled to a replacement or refund if an item:

  • Is faulty or damaged

  • Is significantly different from its description

  • Is not fit for its intended purpose

Nothing in this policy limits your rights under the ACL.

2. CHANGE OF MIND RETURNS

2.1 Eligibility

We accept change-of-mind returns provided that:

  • The request is made within 14 days of delivery

  • The item is unworn, unused and unwashed

  • All original tags are attached

  • The item is returned in original condition

2.2 Exclusions

Change-of-mind returns are not accepted for:

  • Sale items

  • Final sale or clearance items

  • Gift cards

3. FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or incorrect:

  • Contact us within 7 days of receiving your order

  • Include clear photos and your order number

We will assess the issue and offer a replacement, repair or refund as required under the ACL.

4. RETURNS PROCESS

To request a return:

  1. Email sales@thingsyoureallylike.com.au

  2. Include your order number and reason for return

  3. We’ll provide return instructions

Returns sent without approval may not be accepted.

5. RETURN SHIPPING

  • Change-of-mind returns: return shipping costs are the responsibility of the customer

  • Faulty or incorrect items: return shipping costs will be covered by us

We recommend using a tracked shipping method, as we are not responsible for lost return parcels.

6. REFUNDS

Once your return is received and approved:

  • Refunds are processed to the original payment method

  • Please allow 5–10 business days for funds to appear, depending on your bank

Original shipping costs are non-refundable unless required by law.

7. EXCHANGES

Exchanges are not possible at this stage.

8. INTERNATIONAL ORDERS

International customers are responsible for:

  • Return shipping costs

  • Any customs duties or taxes incurred

9. GIFTS

If an item was marked as a gift:

  • Refunds will be issued to the original purchaser

  • Store credit may be offered at our discretion

10. LATE OR MISSING REFUNDS

If you haven’t received a refund:

  • Check your bank or payment provider

  • Contact us if more than 10 business days have passed

11. CONTACT US

For all returns and refund enquiries, contact:
sales@thingsyoureallylike.com.au